The customer must follow the instructions that appear on the screen to execute the purchase process. The customer can always correct any error in the data entered, change the content of the shopping cart by including or removing one or more products from the cart or cancel the entire order during the purchase process before placing the order. By placing an order, the customer acknowledges and declares that they have read all the instructions given during the checkout process and fully accepts these Terms and Conditions. The customer formalizes an order for products through the Website by clicking on the "Pay" button at the end of the order process.

Once the order has been sent, a "Thank you for placing your order at COOLLIGAN" page will appear and shortly after the customer will receive an email confirming receipt of the order. In accordance with the provisions of article 63 of the Consumer Law and article 28 of the LSSI, the order confirmation email contains a summary of the Terms and Conditions, information on the essential characteristics of the products purchased, an indication details of the price and method of payment, information on shipping costs, information on the conditions and methods for exercising the right of withdrawal, the address for sending complaints and information on support services and existing commercial guarantees.

In the event that customers have any questions or concerns when placing an order or if they wish to make any inquiries about a previous order, they can contact us through the contact form, or by email at the following address contacto@coolligan .com

COOLLIGAN may not take into account and not process an order if there are insufficient solvency guarantees, if the orders are incomplete or incorrect, or if the products are no longer available. In these cases, we will inform you by email that the contract has not been executed and that COOLLIGAN has not executed the purchase order, specifying the reasons. All product orders are subject to their availability and, in this sense, if there are difficulties regarding their supply, or if there are no items left in stock, we reserve the right to provide information about quality substitute products. and value equal to or greater than the client may order. If you do not wish to order these substitute products, we will refund any amount the customer may have paid.

At the end of your order you will receive a confirmation email automatically generated from our online store, if you have not received it, contact us via email contacto@coolligan.com

If you receive a defective product, contact our customer service team via e-mail: contacto@coolligan.com . You must indicate your order number and attach some photographs of the model from all angles as well as the part that you consider to be defective. Please provide us with as much information as you can, such as your order number, what the defective product is, and a description of the defect, as well as whether you would like a refund or replacement.

They have 30 days, counting from the receipt of the order, to check if it is in perfect condition or correct (for visible production defects, both packaging, accessories, or any size or model error).

They have 30 days, counting from the receipt of the order, to check if it is in perfect condition or correct (for visible production defects, both packaging, accessories, or any size or model error).

If the product you have received is not the one you purchased, contact our customer service team via email: contacto@coolligan.com and they will tell you how to proceed.

Peninsula + Portugal

• Standard Company: CEX
• Standard Time: 3-5 days
• Standard Price: €4
• Express Company: Not Applicable
• Express Time: Not Applicable
• Express Price: Not Applicable

Balearics

• Standard Company: CEX
• Standard Time: 5-7 days
• Standard Price: €4
• Express Company: Not Applicable
• Express Time: Not Applicable
• Express Price: Not Applicable

Ceuta and Melilla

• Standard Company: Correos
• Standard Time: 10-15 days
• Standard Price: €8
• Express Company: Not Applicable
• Express Time: Not Applicable
• Express Price: Not Applicable

Europe

• Standard Company: UPS
• Standard Time: 5-7 days
• Standard Price: €8.95
• Express Company: DHL EXPRESS
• Express Time: 48-72h
• Express Price: Checkout

UK

• Standard Company: UPS
• Standard Time: 5-7 days
• Standard Price: €9.95
• Express Company: DHL EXPRESS
• Express Time: 48-72h
• Express Price: Checkout

USA

• Standard Company: UPS
• Standard Time: 5-7 days
• Standard Price: €19.95
• Express Company: DHL EXPRESS
• Express Time: 48-72h
• Express Price: Checkout

LATAM

• Standard Company: UPS
• Standard Time: 7-10 days
• Standard Price: €19.95
• Express Company: DHL EXPRESS
• Express Time: 48-72h
• Express Price: Checkout

Rest of the World

• Standard Company: UPS
• Standard Time: 7-10 days
• Standard Price: €24.95
• Express Company: DHL EXPRESS
• Express Time: 48-72h
• Express Price: Checkout

*During promotional periods, delivery times may be delayed due to high demand for orders.

Under no circumstances will COOLLIGAN be responsible for customs costs or any delays therein. Shipments to destinations requiring customs clearance may require an additional 1 (one) day.

Any expenses for council fees, appraisals, or any other taxes at destination will be borne by the recipient. Furthermore, it is the customer's responsibility to ensure that the shipment is in good condition at the time of delivery. Therefore, if the box is found open or if the appearance of the packaging raises doubts or suspicions about violations of the product's inviolability, the customer should not accept it. They should immediately notify COOLLIGAN via email at contacto@coolligan.com . Exceptional circumstances may arise that prevent these delivery times from being met, such as promotional periods, unforeseen events with the courier service, system updates, or circumstances of force majeure. However, COOLLIGAN undertakes to notify the customer in the event of any of the aforementioned events occurring.

If at the time of delivery, there is no one at the indicated address and the package cannot be delivered, our courier will contact the customer to find an alternative delivery solution. If, despite alternative delivery options, the package remains undeliverable repeatedly, it will be returned to our facilities and, once received, a refund will be issued for the product(s) purchased.

Initial shipping costs will not be refunded. If, once the order has been shipped and delivered within the specified timeframe, the customer refuses the package, they will be responsible for all incurred costs (shipping, customs, taxes, duties, etc.). These costs will be deducted from the refund.

Once you place the order, you will receive information in your e-mail about the steps completed, you will also receive an alert by e-mail when your order leaves our warehouses with the tracking number of the transport company and a link, which will serve you to check the progress of the shipment.

1º Notify the reason for the return along with the order number through the e-mail contacto@coolligan.com .

2º Once notified, you have to send us the merchandise you want to return to our facilities at the following address: Travesia del Arenal nº1, 28013 Madrid

3º As soon as we receive the order back at our facilities and check that everything is correct, we will proceed with the refund process.

*Purchases made at a COOLLIGAN store can be returned at any Coolligan store. The return cannot be made online or in the COOLLIGAN Corners of El Corte Inglés.

You can make a return within a maximum period of 30 calendar days from the date of receipt of the product*. It must be returned in perfect condition, in its original box or packaging, keeping the label and with all the accessories.

Bags and backpacks must be returned intact, unworn, with all their original labels and packaging.

The socks must be returned intact, unworn, with all their original labels and packaging.

Yes, write us an e-mail at contanto@coolligan.com with the order number, the model and the size you want to change and we will contact you to explain how to proceed with our transport agency.

Return shipping costs will be borne by the customer.

In no case will COOLLIGAN be responsible for the costs caused by customs or the possible retention in them.

The expenses of councils, gauging or any other tax at destination will be borne in this case by the client who manages the return. It will also be the customer's responsibility to make sure at the time of delivery that the shipment is in good condition.

All items purchased in our physical stores will have 30 days to request a return or exchange. You must keep the electronic receipt or physical receipt of the purchase. Its presentation at the establishment is necessary for any verification, change or refund. The item must be returned in perfect condition. If you are not satisfied, we will refund your money. Changes in size or model will only be accepted for items purchased in our physical store. If you place an order through our website you can make an exchange or return in our physical stores*. You will have 30 days counting from the day you received your order. The refund will be made through the same payment method with which you made the order. If you have a gift ticket, the refund will be made to a credit card.

*Purchases made at COOLLIGAN stores can be returned at any COOLLIGAN store. The return cannot be made online or in the Corners of El Corte Inglés COOLLIGAN.

The main advantage of being registered is that all the information regarding your orders is saved and it allows you to access with a username and password without having to fill in the form data for each purchase.

No, it is not necessary, you can buy as a visitor.

Get in touch with our customer service.

You can pay by bank card (Visa, Visa Electron, Mastercard and AMEX) PayPal and Alma apart from ShopPay from Shopify and ApplePay

Yes, the prices are published with VAT included.

You can buy normally since our system accepts payments in any currency.

Your card may have been declined for one of the following reasons:

The card could be expired. Check the validity of your card.

You may have entered some incorrect information. Check that you have correctly filled in all the necessary fields.

You may have exceeded your credit limit. Contact your bank to verify that you have not exceeded the authorized purchase limit.

You must enter the code in the "Promotional code" box that will appear in your purchase validation process.

Yes, it is completely safe. We guarantee high data protection in our online store. We use industry standard Secure Sockets Layer (SSL) technology to enable the encryption of potentially sensitive information, such as your name, address, and other critically sensitive information such as your credit card details.