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Privacy Policy

Privacy and cookie policy

Effective date of this Privacy Notice: May 25, 2018.

At Coolligan we want to protect and respect your privacy, for which we adopt the security measures established in the legal regulations. Next, we explain how and why we collect your data. The information you provide us is confidential, and will only be disclosed in the cases contemplated below and when a public or judicial administration requests it or is necessary in some other legally contemplated case.

When creating a user account, when purchasing any of our products or services or when completing a form, you are directly providing us with information such as your identity, your address or a means of payment. Likewise, by visiting our website, using our social media accounts, opening your email, viewing our ads published on our digital media or in third parties from your computer, your tablet, your phone or from any other device, you are providing us with automated information about your browsing habits and about the devices and software you use.

1. Who is responsible for the processing of your data?

2. For what purposes do we treat the information?

3. Where does it come from and what information do we process?

4. What are cookies?

5. What are your rights in relation to the information we process?

6. How long will we keep the information?

7. What is the legitimacy for the treatment of information?

8. Where do we store your data and who has access to the information?

9. Changes in the privacy and cookie policy

1.-Who is responsible for the processing of your data?

Company name: COOLLIGAN, SL (hereinafter, Coolligan)

CIF: B95754545

Telephone: +34 91 128 94 36

Company Registered in the Bizkaia Mercantile Registry (Volume 5432, Folio 195, Section 8, Sheet 63928, entry 1).

You can contact our privacy manager, to whom you can contact if you have any questions about how we treat the information, by sending an email to contacto@coolligan.com .

The policy established on this page is applicable to user data collected by Coolligan through:

Non-digital media, such as paper forms; digital media, such as online forms, emails, SMS, websites, blogs owned by Coolligan , social media accounts where Coolligan is present or display of advertisements (hereinafter, digital media).

For the purposes of this privacy policy, users are, in general, people who:

They provide us with information by completing any of the available forms, by creating an account at Coolligan through their profile on a social network, when requesting a service, purchasing a product or participating in the promotions we develop, or who use the aforementioned digital media without having registered through the established forms.

2.-For what purposes do we treat the information?

in cooligan We process your personal data for the following purposes:

Browse the web and use our digital media

We treat the information to allow and facilitate access and navigation to our digital media. For example, to offer you the version of the website or application that best suits the characteristics of the device from which you are accessing, its language, etc., as well as to provide you with the services that we offer through them, such as , information about the products we sell, access specialized content and blogs or send you communications by email or SMS.

Manage the services you request from us

In these cases, we process the information that you provide us, for example, to manage the orders you place, so that you can access specialized content and blogs, so that you can obtain the discounts that we offer or participate in the promotions that we carry out, as well as to solve the questions and claims that you raise about the services that we provide through the means that are at your disposal.

Improve the services we offer and security

Other uses for which we use the information is to achieve the maintenance, improvement and efficiency of our services and digital media that allow us to develop new functionalities, protect the security of your data and our digital media, detect and prevent fraud in transactions, all of this through the preparation of statistical reports based on the information that you provide us and that you generate when using our services and digital media or when viewing our advertisements.

Advertise our products on our digital and third-party media

We use the information we process to send you advertising for the products we sell via email, SMS and the rest of the digital media we have, both unsegmented and segmented, according to the data we have about your profile. . To carry out the segmentation, we process third-party data obtained through different sources, such as social networks, geomarketing tools or from your browsing habits through our digital media or from third parties, in order to obtain more information about your socioeconomic characteristics, tastes and habits.

We also process the information mentioned in your profile to send you targeted and non-targeted advertising about our products and services through other digital media that Coolligan It is not proprietary, for example, in newspapers or digital magazines, in specialized blogs, mobile apps or on social networks.

Comply with legal obligations and other requirements

Finally, it is also necessary that Coolligan treat your data to comply with our legal obligations established, for example, in tax regulations, data protection or information society services, as well as to meet the requirements that are requested from the authorities public.

3.-Where does it come from and what information do we process?

The information we process to create your profile comes from:

Data that you have provided us directly

In these cases, the information you have provided us directly through the forms that appear in our media, digital or in paper format, information such as your name, surname, email address, postal address, telephone number or your card of credit.

Data collected automatically

Likewise, we collect data automatically through cookies on the navigation and use you make of our website, our social network accounts, our emails or SMS, on the display of advertisements published on our digital media or in other third-party media and about the comments, opinions and interactions, such as the "like" options you make from your profile, if you have registered through a social login button or have become a follower of our accounts in social networks.

In these cases, the information we collect refers to the context data and browsing habits and use in our digital or third-party media, search queries, the display of advertisements, such as the browser version. , the IP address, the sites you have visited, the opening time of the emails, the pages or sections of our website, social network accounts you have visited, from which place you connect, the terminal where you have seen the ad and the time at which you have seen it, the place or web page from which you access it, the social network, digital newspaper or digital medium where you view the ad, the data of your public profile of your social network accounts when you create your account on Coolligan , the comments you make on a social network about Coolligan , the time or its content.

4.-What are cookies?

To automatically obtain the data described above, we use different techniques to capture it, such as cookies.

A cookie is a data, file or data storage and recovery device (DARD), which is downloaded to your device when accessing our web pages, social network accounts or when receiving an email. Cookies allow the automated storage and recovery of data about your profile, the use you make of said digital media and the equipment or device from which you access them.

What kind of cookies do we use?

There are different types of cookies, such as:

Own cookies: are those that are sent to your device from a domain managed by Coolligan from where we provide our services and where our website or our email service is hosted.

Third-party cookies: are those that are sent to your device from a computer or domain that is not managed by Coolligan , but by another entity with the purpose of providing a service to Coolligan and, in some cases, to use the information themselves. information generated to provide its own services to third parties, all in accordance with a contract that we have entered into between Coolligan and that entity for the purpose, among others, of treating the information to which it can access in a controlled manner.

Session cookies: they are a type of cookies designed to collect and store data during the time you access a web page, service, email or social network.

Persistent cookies: they are a type of cookie in which the data is still stored on your device and can be accessed and processed during a period defined by the entity responsible for the cookie, which can range from a few minutes to several years.

Analysis cookies: are those that, whether processed by Coolligan or by third parties, allow us to quantify and qualify the users of our websites, blogs, emails or social networks in which we are present to carry out the measurement and statistical analysis of the use what their users do.

Advertising cookies: are those that allow the efficient management of the advertising spaces that Coolligan includes in its own digital media, according to non-behavioral criteria of the users, such as the content of the web or the frequency in which the ads are displayed. advertisements.

Behavioral advertising cookies: are those that allow the efficient management of the advertising spaces that Coolligan has in its digital media, websites, blogs, apps or emails and in other third-party advertising media based on the behavior and use of the services by part of our users, obtained through continuous observation of the use of Coolligan or third-party services, which allows the development of a specific profile to display advertising based on it.

Social network cookies: are those that offer the possibility of connecting to them and sharing content with Coolligan and other users of the networks, managing existing advertising spaces on them and obtaining information on your profile and on the use you make of our accounts in social networks.

5.-What are your rights in relation to the information we process?

You have the following rights in relation to your data:

Right to know if we are treating your personal data, to access them and to request information about how and why we treat them and, where appropriate, to request a copy.

Right to rectify and modify the data when they are not correct or inaccurate and request their deletion, when they are no longer necessary for the purposes for which we collected them. For reasons related to your particular situation, you have the right to oppose our processing of your data and, where appropriate, to revoke the consent you have given us to do so. In certain circumstances, you have the right to request that we limit the processing of your data, in which case we will only keep it for the exercise and defense of claims, for what you give us your consent for or to meet legal responsibilities.

Right to file a claim with the Spanish Agency for Data Protection, as reported on its website.

The exercise and scope of your rights is regulated by the applicable regulations. You can exercise your rights by requesting it from our privacy officer by sending an email to contacto@coolligan.com or by post to Travesía del Arenal, 1, 28013 Madrid.

Regarding data from social networks

If you want to control the information we automatically obtain from social networks, you can do so through your profile options on each of the social networks where you have an account. To do this, you must log in to the social network and manage from your user profile the information that you allow the network to make public and to whom you allow access to it.

Regarding the data we obtain through cookies

If you wish to control the information that we obtain automatically through cookies, you can do so through the control options of your browser or the settings of your mobile or other device with which you access our digital media. For example, you can do it from these links through the privacy options of:

Google Chrome ( https://support.google.com/chrome/answer/95647?hl=es )

Mozilla Firefox (http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los- sitios-we)

Internet Explorer (https://support.microsoft.com/es-es/help/278835/how-to-delete-cookie-files-in-internet-explorer)

Safari ( https://support.apple.com/kb/ph21411?locale=es_ES )

Safari for IOS (iPhone and iPad) ( https://support.apple.com/es-es/HT201265 )

Chrome for Android (https://support.google.com/chrome/answer/95647? co=GENIE.Platform%3DAndroid&hl=es-419)

6.-For how long will we keep the information?

We will keep the information as long as it is necessary for the management of the request that you make to us or for the provision of the service that you request and for the purposes for which it was collected, as long as you do not revoke your consent or request its deletion.

However, when you request us to delete your data by the established means, they will remain duly blocked without us using them, as long as they may be necessary for the exercise or defense of claims or some type of legal or contractual responsibility may arise from their treatment. for which its recovery is necessary. Once this period of time has elapsed, your data will be permanently deleted.

In the cases in which we obtain data automatically through cookies, keep in mind that some may be active for years, however, you can limit their use over time by removing them from browsers or devices through the links mentioned in the section about your rights.

7.-What is the legitimacy for the treatment of information?

At Coolligan we treat the information in accordance with the following legal reasons:

To offer you the services that you request from us, to correctly manage the requests that you make to us through our website, blog, email or account on social networks in which we are present and to contact you for these purposes.

To comply with various legal obligations related, among others, to regulations on: value added tax, as determined by Law 37/1992 on Value Added Tax.

Information society services, according to Law 34/2002 on information society services and electronic commerce.

Data protection, according to General Data Protection Regulation 2016/679. Due to the existence of a legitimate interest of Coolligan to prevent fraud and so that we can improve our products and services and the advertising we carry out through statistics.

With your consent, for the sending of advertising through postal mail, email and SMS of Coolligan 's products and services according to your profile made in accordance with the data we have and from third parties.

8.-Where do we store your data and who has access to the information?

We protect the information we collect by establishing the technical and administrative security measures indicated in the legal regulations after having carried out the corresponding risk analysis, so that the information is protected against unauthorized access, unavailability, disclosure or use.

Your personal information can only be accessed by our workers, who are aware of the uses for which they can use it and its limitations, the competent public and judicial authorities when required and required by applicable regulations and other supplier companies to provide you with the services. services that you have requested from us, such as the transport companies to send you the order, the company that owns the database management tool or the management of sending emails.

We have entered into a confidentiality agreement with each of these companies through which they undertake to use your data solely and exclusively for these purposes and not to use it for any other, so that once the provision of the service is terminated they are obliged to delete the information they have obtained or keep it duly blocked and protected without being able to use it, as long as it may be necessary for compliance with a legal obligation, for the exercise or defense of contractual claims that must be addressed.

In the cases in which these companies are located in a country that does not offer a level of data protection similar to ours, we make sure that they comply with the necessary security measures and equivalent to those that we have, established in the regulations applicable laws.

Which companies access your browsing data or the use of our services?

Likewise, to treat the information that we obtain automatically about the way and use that you make of our services, digital media, your devices or the advertisements that we publish in our digital or third-party media, we use third-party cookies, which access this information to treat it for its own purposes. These third parties are:

Own

cookies

Purpose

CookieConsent

Cookie acceptance

run_web_session

keep session

Google Analytics

cookies

Purpose

__utma

browsing statistics

__utmb

browsing statistics

__utmc

browsing statistics

__utmv

browsing statistics

__utmz

browsing statistics

_ga

browsing statistics

__utmt

browsing statistics

_gat

browsing statistics

9.-Changes in the privacy and cookies policy

Coolligan may unilaterally update the information set forth on this page after the effective date of this notice at the top of the page. Updates are due to technological or regulatory changes or the offer of new services that affect the privacy and cookie policy, which will be duly communicated to you.