Privacy Policy

PRIVACY & COOKIES

PRIVACY POLICY

You may browse our website anonymously. If you choose to register on our website, two categories of data will be processed on your behalf:

Identification Data. When you register on our site, make a purchase, subscribe to our newsletter, or respond to a survey, basic contact details will be collected, such as your first and last name, email address, postal address, telephone number, purchase order number, the billing email address, and encrypted credit card or bank account details.

System-generated data. Our service automatically club shops metadata based on other types of data, such as subscription data, including the start date and the date of the last invoice. Invoices issued in connection with purchased items are stored so that you can access them at any time.

COOLLIGAN will keep you informed by email of relevant changes to our services, such as the introduction of additional features, only if you have expressly subscribed to our newsletter.

COOLLIGAN states that the information we collect from you is used for the following purposes:

To personalise your experience (this information helps COOLLIGAN to better serve your individual needs).
To improve our website.
To identify you as a contracting party.
To establish a communication channel with you.
To allow us to issue valid VAT invoices and process transactions (COOLLIGAN reminds you that your information will not, without your consent, be sold, transferred, handed over, or exchanged with any other entity for any reason other than to provide the requested service).
To enable the management of subscriptions to our communication channels with you.
To provide you with information about your choices and preferences as a user.
To send periodic emails (in this regard, the email address you provide will be used for processing orders and purchases, and also to send you information and updates relating to your order, as well as to receive updates, items, and occasional news from COOLLIGAN, but only if you have expressly and previously agreed to this. In any case, if you wish to unsubscribe from future emails, you may do so through the established channels indicated in this Privacy Policy).

1. General Data Protection Regulation (GDPR)

This Privacy Policy has been adapted to Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. The legal basis for the processing of your personal data is your express consent, the fact that processing is necessary for the performance of a contract to which you are a party, or to carry out certain actions and/or measures at your request prior to entering into the contract. If the processing of data is based on your express consent, you may withdraw it at any time by contacting COOLLIGAN through the channels set out in this Privacy Policy.

2. Obligation to Provide the Requested Data

In order to fulfil the contract for the purchase and acquisition of our items in the best possible way, you must provide us with the required personal data.

COOLLIGAN states that if you do not provide all the information requested, we will be unable to offer you our services/items.

3. Minors

COOLLIGAN strictly complies with the requirements set out in the aforementioned European data protection regulations regarding minors, and therefore does not intentionally collect any information from children under 14 years of age. This website, the purchase of our items, and the use of our services are intended solely for persons aged 14 and over.

COOLLIGAN implements physical, technical, and organisational measures to maintain the security of your personal data and to minimise the possibility of accidental or unlawful destruction, accidental loss, unauthorised use, alteration, unauthorised modification, disclosure and/or access, as well as any other unlawful form of processing of your data.

1. Availability

COOLLIGAN uses the necessary tools to ensure high availability of our web services, but cannot guarantee their total availability. Physical security is maintained by COOLLIGAN's subcontractors, who comply with industry standards for physical security and availability.

2. Integrity

To ensure the integrity of your personal information, all data in transit is appropriately encrypted in line with confidentiality and data integrity protection practices. In this regard, all credit card information you provide is transmitted via Secure Socket Layer (SSL) technology and subsequently encrypted in our payment gateway provider's database, so that only those duly authorised to access such systems may do so.

3. Confidentiality

All COOLLIGAN staff are subject to full confidentiality obligations in relation to the processing of your personal data. Likewise, any subcontractors and sub-processors of your data must sign a full confidentiality agreement in order to operate with COOLLIGAN.

Authorised personnel may only access your personal data via an encrypted connection. Prior authorisation of the IP address of the authorised personnel accessing the data is required.

Any device used by COOLLIGAN to access your personal data is protected and has COOLLIGAN's corporate antivirus solution installed. Similarly, if personal data is temporarily stored on a device other than the usual one, the storage unit of that device must also be encrypted.

In this regard, all local devices that temporarily club shop personal data are under continuous supervision and kept in a locked cabinet.

COOLLIGAN states that your personal data is never stored on mobile devices such as USB drives, CDs, or DVDs.

4. Transparency

COOLLIGAN will keep you informed at all times of any changes to our procedures for protecting the privacy and security of your personal data, including practices, protocols, and policies. You may request to know, at any time, where and how your personal data is stored, protected, and used. COOLLIGAN will provide, upon request, summaries of any independent audits carried out on our services, where possible and provided this does not entail excessive or unmanageable costs for COOLLIGAN.

5. Isolation

COOLLIGAN states that all access to personal data is blocked by default, and that we operate a zero privileges policy. Under this policy, access to personal data is restricted exclusively to individually authorised personnel.

6. Right to Intervene

COOLLIGAN facilitates your rights of access, rectification, erasure, blocking, objection, and portability, and offers you the opportunity to object when COOLLIGAN plans to implement changes to business practices and website policies. Overall responsibility for data security rests with COOLLIGAN's Security Officer, who trains and updates all staff on the security measures described in COOLLIGAN's security policy and this privacy policy.

7. Personal Data Breach Notification

A personal data breach is a breach of the security of COOLLIGAN's information systems that results in or may result in the destruction, alteration, loss, unauthorised disclosure of, or access to, personal data transmitted, stored, or processed in connection with the provision of our services, whether accidental or otherwise.

Should your personal data be compromised in any way, COOLLIGAN will notify you in due course, where required by applicable law. COOLLIGAN will also notify the competent authorities of the security breach within a maximum period of 72 hours. If we are required to notify you of a personal data breach arising from a security incident, we will inform you of the extent of the breach, the data affected, the impact on the service, and the mitigation plan and protective measures established to limit the potential negative effects on your personal data.

COOLLIGAN states that it does not sell, transfer, and/or exchange your personal data with unauthorised third parties. This does not include identified and duly authorised third parties or subcontractors who help us manage this website and provide our services to you. These trusted third parties may have access to personal data for information purposes and are contractually bound to maintain the confidentiality of the information provided.

COOLLIGAN states that it may disclose part of your personal data when we deem it appropriate to comply with the law, to enforce our website policies, or to protect the security of our systems. In addition, personal data may be provided to other third parties for marketing, advertising, or other purposes, subject to your express prior authorisation.

In order to offer you Alma's payment methods, during the checkout process we may share your personal data in the form of contact and order information with Alma, so that Alma can assess whether you are eligible for their payment methods and tailor those methods to you. Your transferred personal data is processed in accordance with Alma's own privacy notice.

1. Subcontractors/Trusted Third Parties

Subcontractors are monitored and audited, and act as data processors of your personal data.

COOLLIGAN will, to the best of its ability, monitor subcontractors and sub-processors to ensure they maintain the required standards and audits to guarantee compliance with applicable data protection requirements.

2. Legally Required Disclosure

COOLLIGAN undertakes not to disclose your personal data, except where required to do so by applicable law or a court order compelling us to provide law enforcement authorities with some or all of your personal data held by us. COOLLIGAN will only disclose the specific data required by a binding judicial or police order.

If we are compelled to disclose any of your personal data as a result of a legal or judicial order, we will notify you immediately and provide you with a copy of the said order, unless we are legally prohibited from doing so.

COOLLIGAN declares that it does not transfer, back up, or retrieve any personal data stored outside the territory of the European Union.

1. Location of Personal Data

All your personal data is stored in databases and file repositories hosted on COOLLIGAN's server, with registered address at Calle Muguet 6 4C, 28044 Madrid.

COOLLIGAN, through its trusted provider, performs backups of the databases it manages in order to allow information restoration at any time.

2. Installation of Software on the Client's Cloud System

To use the COOLLIGAN website, you do not need to install any software. You can access our website through a standard web browser.

The supporter must follow the on-screen instructions to complete the purchase process. The supporter may at any time correct any errors in the information entered, modify the contents of their shopping basket by adding or removing one or more items, or cancel the entire order during the purchase process before finalising it. By placing an order, the supporter acknowledges and confirms that they have read all the instructions given during the checkout process and fully accepts these Terms and Conditions. The supporter places an order for items through the Website by clicking the "Pay" button at the end of the ordering process.

Once the order has been submitted, a "Thank you for your order with COOLLIGAN" page will appear, and shortly afterwards the supporter will receive an email confirming receipt of the order. In accordance with Article 63 of the Consumer Law and Article 28 of the LSSI, the order confirmation email contains a summary of the Terms and Conditions, information on the essential characteristics of the items purchased, a detailed breakdown of the price and payment method, information on delivery costs, information on the conditions and methods for exercising the right of withdrawal, the address for submitting complaints, and information on support services and existing commercial guarantees.

If the order confirmation does not arrive within 24 hours of placing the order, the supporter may contact us for assistance on +34 911289436 or at the following address: contacto@coolligan.com

Should supporters have any questions or concerns when placing an order, or if they wish to make an enquiry about a previous order, they may contact us via the contact form, on +34 911289436, or by email at contacto@coolligan.com.

1. Rectification

You may, at any time, obtain from COOLLIGAN, without undue delay, a rectification of any inaccurate personal data concerning you.

2. Restriction of Processing of Personal Data

You may at any time request that COOLLIGAN restrict the processing of your personal data in any of the following circumstances:

Where you contest the accuracy of the personal data during a period enabling COOLLIGAN to verify the accuracy of the data.

Where the processing of your personal data is unlawful under applicable law and you opt for restriction of its use rather than erasure.

Where you require your personal data for the establishment, exercise, or defence of legal claims, even though COOLLIGAN no longer needs to process it and would, without your request, proceed to delete it.

3. Erasure

Should you wish to do so, you may request the erasure of your personal data and COOLLIGAN shall erase it without undue delay in any of the following circumstances:

Where the personal data is no longer necessary in relation to the purposes for which it was collected or processed.

Where you withdraw the consent on which the processing of the said data is based, and there is no other legal ground for processing it.

Where you object to the processing on the grounds that it is carried out for the purposes of direct marketing.

Where the personal data has been processed unlawfully.

Where the data must be erased in order to comply with a legal obligation at community and/or national level.

4. Where to Exercise These Rights

You may exercise the aforementioned rights with COOLLIGAN SL. by submitting your request to the following email address: contacto@coolligan.com

1. Data Retention Policy

Data related to purchase and rental transactions that generate invoices will be retained until the end of the contractual relationship and, subsequently, for the legally required periods. Configuration data and data generated by the system will be deleted immediately when the user account is cancelled.

2. Data Retention to Comply with Legal Requirements

COOLLIGAN is obliged under data protection legislation to comply with the personal data retention periods established by law, except for deletion reasons established in accordance with this clause.

3. Data Restoration or Deletion

COOLLIGAN will not retain any data, except account data, after the termination of the contract. You may request a copy of the data before the contract is terminated. You should not cancel your account until a copy of your personal data has been provided to you.

COOKIE POLICY

Depending on their function and purpose, there are several types of cookies:

Analytical. These cookies collect information in order to allow websites to assess how users interact with the site and their general activity, as well as to compile statistical data. Analytical cookies measure and collect website data (pages viewed, visits, traffic parameters, clicks, etc.) to help understand and optimise the website.
Advertising and behavioural cookies. These cookies collect information about the user's browsing habits and behaviour during their visit, in order to identify preferences, habits, and interests within a specific website. They allow advertising content to be tailored based on an analysis of the user's browsing habits and inferred characteristics such as location, age group, gender, etc.
Technical. These are strictly necessary cookies for the functionality and navigability of a website, enabling users to browse the site or application and use its various features and services.
Social. These are required for external social networks (Facebook, Google, Instagram, Twitter, TikTok). Their function is to manage interaction with social widgets within a website.
Personalisation cookies. These cookies allow websites to remember certain preferences (for example, language, country, regional settings, etc.) predefined by the user on their first and subsequent visits to the website.
Third-party cookies. Third-party cookies belong to external entities and are used by websites to manage and improve the content and services on offer.

Our website uses both first-party and third-party cookies.

A cookie is a small file of letters and numbers that is installed on your device.

These cookies allow us to distinguish you from other users of the website and help us provide you with a good browsing experience, as well as improve our site.

Our site includes features provided by third parties.

Third-party cookies

On some web pages, third-party cookies may be installed to help manage and improve the services on offer.

To manage cookie activity on your device, you can block or delete them. Otherwise, continued use of the website implies acceptance of their use as described herein.

To manage cookies, please follow these instructions:

Internet Explorer: Tools -> Internet Options -> Privacy -> Settings. For further information, please consult Microsoft's support page or your browser's Help section.
Firefox: Tools -> Options -> Privacy -> History -> Custom Settings. For further information, please consult Mozilla's support page or your browser's Help section.
Chrome: Settings -> Show advanced options -> Privacy -> Content settings. For further information, please consult Google's support page or your browser's Help section.
Safari: Preferences -> Security. For further information, please consult Apple's support page or your browser's Help section.

Disabling these cookies will likely prevent the features offered by these services from working. You can delete and block all cookies from this site, but some parts of the site may not function properly.

Purposes of the cookies on our site

Technical and personalisation. We use cookies that maintain the user's session state across different page requests.
Third-party analytics or statistics. We use third-party services such as Google.
Social networks. To display content from our accounts and to enable sharing on social media.

For more information about cookies, users may visit the All About Cookies website at http://www.allaboutcookies.org/es

Necessary

Necessary cookies are essential for the basic functions of the website, and the site will not work as intended without them. These cookies do not club shop any personally identifiable information.

Functional

Functional cookies help to carry out certain functions, such as sharing website content on social media platforms, collecting feedback, and other third-party features.

Analytical

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Performance

Performance cookies are used to understand and analyse the key performance indicators of the website, which helps to deliver a better user experience for visitors.

Advertising

Advertising cookies are used to deliver personalised adverts to visitors based on the pages they visited previously and to analyse the effectiveness of advertising campaigns.

Uncategorised

Other uncategorised cookies are those that are currently being analysed and have not yet been classified into a category.

Would you like to get in touch?

COOLLIGAN's Supporter Service team is available Monday to Friday from 09:00 to 14:00 and from 15:00 to 18:00

Inspired by football legends

Delivery 48/72h on working days – mainland Spain and Balearic Islands

30 days for exchanges or returns